Because it is necessary to have a complete vision of the solutions that we implement, because it is necessary to support the development of our customers and our consultants, IBI has rethought the functioning of the service company and the role of the consultant of tomorrow . We have implemented a “cross-skills” mode of operation to better respond to our clients and the motivations of our consultants.
We do not imagine dissociating the satisfaction of our customers from that of our consultants, we are convinced that they cannot work without one another. This is why we take the time to prepare our missions, that we organize ourselves to support our teams during their interventions and that we take care to share the results to give our consultants all the means to satisfy our clients.
We give our consultants time to prepare, identify and gather the information necessary to carry out the missions we entrust to them. Whether the subject is old and needs to be updated or more recent and needs to be investigated in depth, all our missions are prepared by our teams, on our systems, before our interventions.
We have set up a dynamic organization capable of supporting consultants during their missions, thanks to the reserved availability we assist our intervention consultants to bring them complementary areas of knowledge, check technical options on our systems or even identify differences. between configurations.
It is by sharing on our feedback within our teams or with our customers that we identify future areas for investigation and improvement. It is also by this means that each of our consultants can develop their own knowledge and envisage the evolution of their profession and their skills in an ever-changing environment.
To innovate is not to have a new idea, but to stop having an old idea.
_ Edwin Herbert Land